Opened 10 years ago

Last modified 9 years ago

#2890 new defect

"Registration Error" message is not friendly

Reported by: sridhar Owned by: garycmartin
Priority: Unspecified by Maintainer Milestone: Unspecified
Component: design Version: 0.84.x
Severity: Unspecified Keywords:
Cc: sridhar Distribution/OS: OLPC
Bug Status: Unconfirmed

Description (last modified by sridhar)

If a user clicks Register from the Home View when a School Server is not available, they get a "Registration Error" message. This is not friendly, and can lead the user to believe that there is something wrong with the XO. We need a message that is more descriptive and friendly. For example:

No School Server found on the network. Please ensure that you are connected to the correct network and that the server is available.

Downstream report: https://dev.laptop.org.au/issues/694

Change History (6)

comment:1 Changed 10 years ago by erikos

The message at the moment is:

'Registration Error'
'Cannot connect to the server.'

This is not too bad imho.

comment:2 Changed 10 years ago by RafaelOrtiz

I prefer registration error over registration failed, agree with Simon.
An alternative cannot be too verbose.

I vote for keeping the actual messages.

comment:3 Changed 10 years ago by sridhar

  • Summary changed from "Registration Failed" message is not friendly to "Registration Error" message is not friendly

Whoops, I was quoting the error from memory and got it wrong. My argument still stands, however. We get questions from the field and from testers about this error, wondering whether their XO is broken. It doesn't inspire confidence in the Sugar platform.

comment:4 Changed 10 years ago by sridhar

  • Description modified (diff)

comment:5 Changed 10 years ago by sascha_silbe

  • Component changed from untriaged to design
  • Owner set to garycmartin

comment:6 Changed 9 years ago by ajay_garg

Patch Link:
http://patchwork.sugarlabs.org/patch/1195/

(Dextrose) Commit Link:
http://git.sugarlabs.org/dextrose/mainline/commit/17966cf479b41341aaa1ca6501d9bc119b24be87

Earlier, the "Regsitration failed" message seemed more like a threat.
The new message sounds more like an information-conveying one.

The new message is ::

Primary (title) :


No School Server found on the network

Secondary (details) :


Please ensure that you are connected to the correct network and that the server is available.

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