Opened 12 years ago

Closed 12 years ago

Last modified 8 years ago

#104 closed defect (fixed)

[Trac] Bug reporting tickets don't ask for enough information to pinpoint the software versions in use.

Reported by: overbyte Owned by: erikos
Priority: major Milestone:
Component: bugs.sugarlabs.org Version:
Severity: Major Keywords:
Cc: Distribution/OS: Unspecified
Bug Status: Resolved

Description

I don't see how meaningful debugging can be done from the bug tickets here. The fields on the Create New Ticket form don't ask for such basic information as what version or build is being used, what machine it's running on (a real XO or an emulation on what platform), and a suggestion for reproducing the bug on someone else's similar system. I also find it helpful to start a bug ticket with the name of the key software component in square brackets at the start of the subject line.

Can more fields be added to the bug ticket form?

Change History (6)

comment:1 Changed 12 years ago by marcopg

  • Owner changed from marcopg to erikos
  • Status changed from new to assigned

I think this is something the triage team should take care of, Simon.

comment:2 Changed 12 years ago by erikos

Thanks for your interest. Have added a version field. Distribution field will be next.

comment:3 Changed 12 years ago by tomeu

  • Bug Status set to Needinfo
  • Distribution/OS set to Unspecified
  • Milestone set to 0.84
  • Severity set to Major

overbyte, could you please check your suggestions were correctly addressed? Thanks!

comment:4 Changed 12 years ago by tomeu

  • Component changed from sugar to trac

comment:5 Changed 12 years ago by erikos

  • Bug Status changed from Needinfo to Resolved
  • Resolution set to fixed
  • Status changed from assigned to closed

I think we have everything in.

comment:6 Changed 8 years ago by godiard

  • Milestone 0.84 deleted

Milestone 0.84 deleted

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