Ticket #2890 (new defect)

Opened 2 years ago

Last modified 15 months ago

"Registration Error" message is not friendly

Reported by: sridhar Owned by: garycmartin
Priority: Unspecified by Maintainer Milestone: Unspecified by Release Team
Component: design Version: 0.84.x
Severity: Unspecified Keywords:
Cc: sridhar Distribution/OS: OLPC
Bug Status: Unconfirmed

Description (last modified by sridhar) (diff)

If a user clicks Register from the Home View when a School Server is not available, they get a "Registration Error" message. This is not friendly, and can lead the user to believe that there is something wrong with the XO. We need a message that is more descriptive and friendly. For example:

No School Server found on the network. Please ensure that you are connected to the correct network and that the server is available.

Downstream report:  https://dev.laptop.org.au/issues/694

Change History

Changed 2 years ago by erikos

The message at the moment is:

'Registration Error'
'Cannot connect to the server.'

This is not too bad imho.

Changed 2 years ago by RafaelOrtiz

I prefer registration error over registration failed, agree with Simon.
An alternative cannot be too verbose.

I vote for keeping the actual messages.

Changed 2 years ago by sridhar

  • summary changed from "Registration Failed" message is not friendly to "Registration Error" message is not friendly

Whoops, I was quoting the error from memory and got it wrong. My argument still stands, however. We get questions from the field and from testers about this error, wondering whether their XO is broken. It doesn't inspire confidence in the Sugar platform.

Changed 2 years ago by sridhar

  • description modified (diff)

Changed 23 months ago by sascha_silbe

  • owner set to garycmartin
  • component changed from untriaged to design

Changed 15 months ago by ajay_garg

Patch Link:
 http://patchwork.sugarlabs.org/patch/1195/

(Dextrose) Commit Link:
 http://git.sugarlabs.org/dextrose/mainline/commit/17966cf479b41341aaa1ca6501d9bc119b24be87

Earlier, the "Regsitration failed" message seemed more like a threat.
The new message sounds more like an information-conveying one.

The new message is ::

Primary (title) :


No School Server found on the network

Secondary (details) :


Please ensure that you are connected to the correct network and that the server is available.

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