Ticket #104 (closed defect: fixed)

Opened 4 years ago

Last modified 4 years ago

[Trac] Bug reporting tickets don't ask for enough information to pinpoint the software versions in use.

Reported by: overbyte Owned by: erikos
Priority: major Milestone: 0.84
Component: bugs.sugarlabs.org Version:
Severity: Major Keywords:
Cc: Distribution/OS: Unspecified
Bug Status: Resolved

Description

I don't see how meaningful debugging can be done from the bug tickets here. The fields on the Create New Ticket form don't ask for such basic information as what version or build is being used, what machine it's running on (a real XO or an emulation on what platform), and a suggestion for reproducing the bug on someone else's similar system. I also find it helpful to start a bug ticket with the name of the key software component in square brackets at the start of the subject line.

Can more fields be added to the bug ticket form?

Change History

Changed 4 years ago by marcopg

  • owner changed from marcopg to erikos
  • status changed from new to assigned

I think this is something the triage team should take care of, Simon.

Changed 4 years ago by erikos

Thanks for your interest. Have added a version field. Distribution field will be next.

Changed 4 years ago by tomeu

  • distribution set to Unspecified
  • status_field set to Needinfo
  • severity set to Major
  • milestone set to 0.84

overbyte, could you please check your suggestions were correctly addressed? Thanks!

Changed 4 years ago by tomeu

  • component changed from sugar to trac

Changed 4 years ago by erikos

  • status changed from assigned to closed
  • resolution set to fixed
  • status_field changed from Needinfo to Resolved

I think we have everything in.

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